We are not
middlemen.
Since 1998 we have built the perfect operations so you print with maximum international quality, betting on the direct market at a fraction of the original cost.
From Cádiz, for all of Europe.
Our head office and over 1,000 m² logistics warehouse are located in Palmones, Los Barrios (Cádiz). By centralising stock, we control the whole process to guarantee 24-hour deliveries and direct factory pricing, transforming consumables distribution.
Certified Quality
We refuse to compete in the cheap-toner market. Every Startoner ink and toner cartridge is produced under the highest standards and verified sheet-by-sheet before being packed.
Three-Year Warranty
We trust our consumables enough to back them with a full 3-year warranty. If a toner fails, has a chip error or does not match the original, we replace it immediately.
Returns
and Warranty
At Startoner, your satisfaction is our technical and emotional priority. If something is wrong, we fix it.
🕐 30-day Promise
We know that needs change. That is why you have 30 calendar days from receipt of your order to request a full return.
📦 Return Standards
To guarantee the technical integrity of our consumables, we accept returns under the following conditions:
- The product must be unused and in its original condition.
- It must be sent back in the original undamaged packaging.
- For safety and quality reasons, we cannot accept opened or tampered items (except in the case of confirmed manufacturing defects).
How to handle your return?
Write to info @star-toner.com with your order number and the detailed reason for the return.
Our team will give you the shipping address and the labels you need to handle the return safely.
Once we have verified the condition of the consumable in our logistics centre, we will issue an immediate refund through the same payment method.
💸 Refunds and costs
The refund covers the full product cost. Initial shipping costs are not refundable, unless the return is the result of a logistics error on our side or a product with a confirmed defect.
⚠️ Warranty for defects
If you have received a defective or incorrect item, we take full responsibility. Startoner covers all collection costs and the dispatch of a replacement unit, with no extra charge for you.
Legal warranty 3 years (EU Directive 2019/771)