Shipping Policy · Startoner

Fast, secure, trackable shipping from our logistics centre in Los Barrios (Cádiz). On this page you'll find delivery windows, costs, coverage and statutory rights that apply to your order.

1. Order processing

All orders are processed within 24 working hours of payment confirmation.

  • Local orders (Algeciras and the Campo de Gibraltar area) placed before 12:00 · delivered the same working day.
  • Orders placed after that time · processed and dispatched the next working day.
  • Working days exclude Saturdays, Sundays and Spanish national or Andalusian regional holidays.

2. Domestic shipping: Spain

  • Estimated delivery time: 24–48 working hours from dispatch in mainland Spain; Balearic Islands 2–3 working days; Canary Islands, Ceuta and Melilla 3–5 working days.
  • Free shipping on orders from 49 € (VAT included), anywhere in Spain.
  • Below that amount, the checkout shows the available options: Standard 4.95 €, Express 5.98 € and the SEUR rate calculated by weight and destination (typically 4.57 € on the mainland).
  • Carriers: SEUR, Correos Express, DHL and GLS.

3. Balearic Islands, Canary Islands, Ceuta and Melilla

  • These destinations belong to our Spain shipping zone, so the same free shipping threshold of 49 € applies.
  • Balearic Islands: 2–3 working days from dispatch.
  • Canary Islands, Ceuta and Melilla: 3–5 working days. These territories sit outside the EU customs territory; the shipment may be subject to IGIC, IPSI or local customs duties at the recipient's expense. The price shown in the cart includes Spanish VAT; on delivery the local authorities may apply their own taxes.

4. Shipping to the European Union

  • Countries covered: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland (see section 5), France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden.
  • Shipping cost: 9.99 € for orders from 14.99 € to 39.99 €; 4.99 € for orders from 40 € to 68.99 €; free from 69 €.
  • Minimum order value: 14.99 €. Below that figure no EU shipping rate is available.
  • Estimated times from dispatch: Portugal 2–3 working days; Germany and Austria 3–5 working days; rest of the European Union 5–10 working days.
  • Carriers: DHL, GLS and Correos Internacional.

5. Other international destinations

  • Finland, Norway, Iceland and Monaco: 4.99 € up to 1 kg; 7.99 € from 1 to 2 kg; 9.99 € from 2 to 4 kg; free from 100 €. Estimated time 5–10 working days.
  • Selected international destinations (United States, Canada, Japan, South Korea, Malaysia, Hong Kong, Israel and the United Arab Emirates): 24.99 € up to 2 kg; 39.99 € from 2 to 5 kg; 150 € from 5 to 30 kg. Free shipping does not apply.
  • Outside the European Union, duties, taxes and customs fees in the destination country are at the buyer's expense.
  • If your country is not listed on this page, we currently have no active rate for that destination. Write to info@star-toner.com and we will confirm whether we can arrange the shipment.

6. Real-time tracking

Once your order is dispatched you'll receive an email with the tracking number and link to the carrier's portal. If you can't find the email, check your spam folder or write to info@star-toner.com stating your order number.

7. Delivery address

Make sure to provide a complete, accurate and current postal address plus a working contact phone number. Startoner is not responsible for delays, returns to sender or losses arising from incorrect, incomplete or illegible delivery details supplied by the customer. If you need to change the address before dispatch, write to info@star-toner.com as soon as possible; once the parcel is with the carrier, only the carrier can manage the address change.

8. Parcel condition at delivery

Under article 66 bis LGDCU (Spain) and Article 20 of Directive 2011/83 (EU), risk passes to the consumer on physical possession of the goods. We recommend:

  • Inspecting the outer packaging before signing the carrier's delivery note.
  • If the parcel shows knocks, moisture or visible breakage, recording it in writing on the delivery note as "received with apparent damage" before signing.
  • Reporting any incident within 24 hours of delivery to info@star-toner.com with photos of the packaging and product.

9. Maximum delivery period and right to cancel

Under article 109 LGDCU (Spain) and Article 18 of Directive 2011/83 (EU), unless agreed otherwise, orders are delivered within a maximum of 30 calendar days from contract conclusion. If Startoner fails to meet this deadline due to causes attributable to us, you may give us a reasonable additional time to deliver and, on further failure, terminate the contract with the right to a full refund.

10. Potential delays from external causes

We do everything possible to meet the stated delivery times. Even so, delays can arise from circumstances outside our direct control: adverse weather, strikes, logistics-network saturation or customs holds on international shipments. In case of significant delays, our team proactively keeps you informed of your order status.

11. Returns

The procedure, statutory windows (30 calendar days, a commercial extension of the 14-day statutory right to cancel) and cost coverage on returns are detailed in our Returns and right-to-cancel policy.

12. Contact

  • Email: info@star-toner.com
  • Phone: +34 651 78 80 90
  • Logistics centre: Calle Océano Atlántico 38, Palmones, 11379 Los Barrios, Cádiz, Spain.

Last updated: 8 August 2026.