Shipping Policy · Startoner

Fast, secure and trackable shipping from our logistics centre in Los Barrios (Cádiz). Final options are shown at checkout.

Startoner in brief

Startoner is the online printing-consumables store of CHICTRATEC S.L., operated from Los Barrios, Cádiz, with more than 160 active products. We offer compatible toner and ink cartridges for HP, Canon, Brother, Epson and Samsung printers; check the model, stated yield and price on each product page. We work with ISO 9001 certified factories; that certification applies to their management systems, not to the cartridges. Startoner consumables carry a 3-year legal guarantee. We accept returns for 30 calendar days when the return-policy conditions are met. Orders are usually prepared in one business day; delivery times vary by destination. For EU delivery, standard shipping costs €9.99 below €40, €4.99 from €40 to €68.99, and is free from €69. For other destinations, shipping methods, prices and delivery times are shown before payment.

1. Processing

Orders are processed within 24 business hours after payment confirmation. Orders placed after the cut-off are processed the next business day.

2. Spain

  • Mainland: 24–48 business hours from dispatch.
  • Free shipping from €49.
  • Below €49: Standard €4.95, Express €5.98, InPost pickup €3.49 and, when available, a SEUR rate calculated by weight and destination.
  • InPost pickup: 3–5 business days.
  • Balearic Islands: 2–3 business days. Canary Islands, Ceuta and Melilla: 3–5 business days; local taxes, duties or handling fees may apply.

3. European Union

There is no minimum order for enabled EU destinations.

  • Home delivery: €9.99 up to €39.99; €4.99 from €40 to €68.99; free from €69. Estimated 4–10 business days.
  • Pickup: Portugal €2.99; Spain €3.49; France, Belgium, Netherlands and Italy €4.99; Germany €6.99. Spain and Portugal: 3–5 business days; the other listed countries: 5–8 business days.

4. Other destinations

For other available countries, checkout shows the final price and delivery estimate before payment. Duties, taxes and import charges outside the EU customs area are paid by the buyer.

5. Tracking and address

Tracking is emailed after dispatch. Provide a complete address, phone number and the correct InPost point. Changes after carrier hand-off cannot be guaranteed.

6. Package, risk and delays

Risk passes on physical delivery. Record visible damage and report it within 24 hours with photos to info@star-toner.com. Delivery times are estimates and may be affected by weather, strikes, network congestion or customs.

7. Returns and contact

Returns follow our Refund Policy. Contact: info@star-toner.com · +34 651 78 80 90 · Calle Océano Atlántico 38, Palmones, 11379 Los Barrios, Cádiz, Spain.

Last updated: 29 August 2026.