Your questions, answered

Each product in our store indicates exactly the compatible models. Look for your model in the search bar or filter by brand. If you have any doubts, contact us with the exact model and we will confirm the reference in minutes.

Brands: HP Canon Brother Epson Samsung Lexmark Kyocera Xerox OKI

No. Our cartridges are manufactured under ISO 9001 certification and exceed the same standards as the originals. They are 100% safe and do not void the manufacturer's warranty according to the Regulation.

We have been selling in Spain for over 25 years without a single documented case of damage.

No, it is illegal for them to withdraw it. Directive (EU) 2019/771 and the Blocking Regulation 2018/302 prohibit manufacturers from voiding the warranty for using third-party consumables. HP, Canon and Brother cannot refuse a repair for this reason.

Yes. They work in multifunction printers (print + copy + scan + fax) exactly the same. The scanner, copy and fax functions do not depend on the cartridge.

Yes, it is perfectly safe. You can use a compatible black toner along with original color toners (or vice-versa). Each cartridge acts independently. Ideal for trying compatibles gradually.

Some manufacturers (especially HP) update the firmware to block compatibles. Solutions:

• Do not update the firmware if your printer works correctly
• If you already updated, contact us — we have solutions by model
• Our cartridges with updated chips overcome these restrictions
• If it doesn't work for this reason: replacement or refund at no cost

• Compatible (new): Manufactured from scratch with 100% new components. This is what we sell.
• Remanufactured: A used cartridge that has been cleaned and refilled.

Our cartridges are always new, never remanufactured.

In most cases, yes. Our cartridges achieve a precision of ΔE < 3 — the standard for considering two colors "indistinguishable" to the human eye. Performance validated under ISO/IEC 19752 black and ISO/IEC 19798 color.

For professional photography, consult us for the optimal reference.

Varies by model. Each product shows the estimated yield at 5% coverage (ISO standard). Documents with a lot of color yield less. Our laser toners: 1,000 to 12,000 pages depending on reference.

The average savings is 60-70%. Examples:

• Original HP 79A: ~€85 → Compatible: ~€24 -72%
• Original Brother TN2420: ~€55 → Compatible: ~€16 -71%
• Original HP 305XL: ~€22 → Compatible: ~€8 -64%

A company with €500/year in consumables saves €300–€350.

• In their original sealed packaging
• In a cool and dry place (15-30°C)
• Without direct exposure to the sun
• Do not remove protective tapes until installation

Shelf life when stored: minimum 24 months.

1. Shake the cartridge gently 5-6 times
2. Print head cleaning from the printer menu
3. Print test pages
4. Verify that no protective tape remains

If it persists, send us a photo → free replacement.

Free for orders over €50 in mainland Spain. Below that, rate based on weight.

💡 Tip: Group several cartridges in a single order to exceed the minimum.

Yes. You will receive an email with a tracking number and a direct link to the carrier's tracking. Also checkable from your startoner account.

• Correos Express — Urgent national shipping
• DHL — National and international shipping
• GLS — Mainland shipping

The carrier is automatically assigned based on your area.

Yes. Throughout the EU and more. Times: 5-15 business days. Outside the EU, customs fees may apply at the receiver's expense.

3-year warranty from the date of purchase. Defect = replacement or refund at no cost.

Covers: manufacturing defects, leaks, defective chips, lower performance.
Does not cover: misuse, incorrect installation or unverified incompatibility.

30 calendar days from receipt. Unopened, original packaging. No explanation needed. Refund in 5-7 business days. More details →

Maximum 7 business days after validation. Always to the same original payment method. For defects without physical return: 24-48h.

• Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay / Google Pay
• Shop Pay
• Bank transfer (wholesalers)

All operations comply with PSD2 double authentication regulations.

Yes. Invoices with VAT breakdown for companies and freelancers. Indicate it in the order notes with your VAT number, or write to us at info@star-toner.com.

Totally. Shopify infrastructure. TLS 1.3 encryption. PCI-DSS compliance. Legal registration: CHICTRATEC S.L. · VAT B72834534.

Yes, all prices include 21% VAT. Final price without surprises.

Yes. Certified technicians for laser and inkjet:

• Diagnosis and repair of faults
• Cleaning and preventive maintenance
• Contracts for companies
• Calibration and quality adjustment
• Replacement of parts

No-obligation quote →

1. Turn off the printer and open the cover
2. Remove the old cartridge
3. Take out the new one, remove the tape and shake it 5-6 times
4. Insert until you hear a "click" and close

Not recognized? Turn off and on. If it persists, contact us.

Spanish distributor of compatible consumables, operated by CHICTRATEC S.L., founded in 1998. +25 years from Los Barrios (Cádiz). Certifications: ISO 9001 CE ROHS

Direct company, no intermediaries. Most competitive price on the market.

Yes. Calle Océano Atlántico n.º 38, Palmones, Los Barrios · 11379 Cádiz. In-person pickup with same-day delivery for local customers.

Wholesale program:

• Volume pricing
• Dedicated commercial manager
• Stock priority
• Technical support included
• Flexible payment

If you spend +€200/month on consumables, let's talk. View program →

Yes, more sustainable than the originals:

• Certified providers
• Recyclable materials, non-toxic inks
• Compliance with ROHS directive
• Less planned obsolescence